1. Accepting these terms
By visiting the portal, creating or using an account, submitting an application, making a booking or payment, or asking CromLabs to begin work, you agree to these terms and our Privacy Policy. If you act for an organisation, you confirm that you are authorised to accept these terms for it.
If you do not agree, do not use the portal or submit information for processing.
2. What CromLabs provides
CromLabs provides practical training, software and brand support, résumé assistance, business registration and SCUML support, tax and annual-return intake, workspace access, consultation, application support and related operational services. The exact deliverables, price, official charges, timeline and responsibilities for a service may be confirmed separately in the portal, an invoice, a proposal or direct communication.
CromLabs may help prepare or submit information, but a government agency, school, regulator, employer, financial institution, HMO or other third party makes its own decision. We do not guarantee approval, registration, admission, employment, tax outcome, funding, payment release or processing time controlled by another organisation.
3. Your account and responsibilities
- Provide complete, accurate and current information, and promptly correct material errors.
- Upload only documents you are authorised to use and share for the selected service.
- Review drafts, calculations, forms and generated résumé content before approval or submission.
- Keep your device, email account and portal session secure, and notify CromLabs of suspected misuse.
- Respond within any deadline explained for the service and pay applicable fees when due.
You remain responsible for the truth and legality of information supplied to CromLabs. Do not upload passwords, complete card details, malicious files, unrelated sensitive data or patient health information through general website forms.
4. Fees, official charges and payments
CromLabs professional fees and third-party or government charges are different items. An estimate may change if your facts, filing category, share capital, regulator, statutory schedule, exchange rate or third-party price changes. We will confirm material changes before doing materially expanded paid work.
Online payments are processed by Paystack. A booking, enrolment or paid application is confirmed only after successful server-side payment verification. You are responsible for bank or payment-provider charges that are not included in the stated CromLabs amount.
Refund eligibility depends on the service stage, work already performed, non-refundable official charges, reserved capacity and any specific written terms given at purchase. Statutory or third-party fees already paid on your instruction are generally outside CromLabs’ control.
5. Google sign-in and AI features
Google sign-in is an optional way to authenticate. Your use of a Google account remains subject to Google’s terms, and you may use available email authentication instead. CromLabs may limit administrator access to specifically approved email addresses.
The Gemini résumé assistant is optional and requires separate consent before résumé content is sent for processing. AI output can be incomplete or incorrect. You must review the result, ensure it is truthful and remove any content you cannot verify before relying on it.
6. Acceptable use
You must not use CromLabs to break the law, misrepresent identity or qualifications, infringe another person’s rights, submit fraudulent records, attack or probe the service, bypass access controls, interfere with other users, scrape the portal at unreasonable volume, distribute malware or reverse engineer protected parts of the service except where the law expressly allows it.
We may restrict or suspend access when reasonably necessary to protect users, data, payment integrity, third-party services or CromLabs operations, or when these terms are materially breached.
7. Content and intellectual property
You keep ownership of original information and materials you submit. You give CromLabs permission to host, copy, adapt and share them only as reasonably needed to provide, secure and improve the requested service and meet legal obligations.
The CromLabs name, site design, training materials, software, templates and original service content belong to CromLabs or its licensors. Paying for a service does not transfer those underlying rights unless a separate written agreement says otherwise.
8. Availability, disclaimers and responsibility
We aim to keep the website and portal available, but may change, pause or discontinue a feature for maintenance, security, legal or operational reasons. Browser-local portal records may not follow you to another device and may be lost if local site data is cleared; keep copies of important documents and confirmations.
To the extent permitted by applicable law, CromLabs is not responsible for indirect or consequential loss, third-party decisions, outages outside our reasonable control, or loss caused by inaccurate instructions, missed client deadlines or unauthorised account use. Nothing in these terms excludes responsibility that cannot legally be excluded.
9. Ending use, changes and governing law
You may stop using the service at any time, subject to outstanding fees, active engagements and records that must be retained. Provisions that logically continue—such as payment, ownership, confidentiality, disclaimers and dispute terms—remain effective after access ends.
We may update these terms to reflect service or legal changes. The revised version applies from the effective date shown above. Material changes may also be highlighted in the website or portal.
These terms are governed by the laws of the Federal Republic of Nigeria. The parties should first try in good faith to resolve a dispute directly; unresolved disputes may be brought before a court with lawful jurisdiction in Nigeria.